Shipping policy

Shipping Information

Processing Times

All orders are processed within 1–2 business days.
Orders are not processed or shipped on weekends or public holidays.

New Zealand Shipping

We offer fast, reliable nationwide shipping throughout Aotearoa.

• Standard Shipping: 2–5 business days

• Express Shipping: 1–2 business days

• Rural Delivery: Please allow an additional 1–2 business days

Shipping times may vary depending on your location and courier delays.

International Shipping

We ship to selected international destinations.

• Standard International: 6–14 business days

• Express International: 3–7 business days

Please note: International customers are responsible for any customs charges, import duties, or taxes required by their local authority.

Shipping Rates

Shipping rates are calculated at checkout based on destination and order size. All prices are listed in NZD.

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to update.

Shipping Address

Please ensure your shipping address is correct at checkout. We are unable to replace orders shipped to an incorrect address provided by the customer.

Delays

Occasional courier or customs delays may occur, especially during peak seasons. We appreciate your patience.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days so we can assist with a resolution.